Privacy Policy

1. Introduction

OpenClaw ("we", "our", or "us") operates the website openclawmybusiness.com, along with related services and applications. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI assistant platform, booking services, and related communications including email and SMS/text messaging.

By using OpenClaw or any of our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information

• Email address
• Full name
• Company or business name (optional)
• Password (encrypted)

Phone Number & SMS Data

When you provide your phone number during the booking process, account registration, or any other interaction with our platform, we collect and store your phone number for the purpose of sending you transactional SMS/text messages. This includes:

• Mobile phone number
• SMS consent status and opt-in/opt-out history
• Message delivery status and timestamps
• Message content for service delivery records

Booking & Business Data

• Service address and location
• Appointment date, time, and service type
• Special instructions or notes
• Business information (name, industry, services offered)

Usage Data

• Conversations with AI assistants
• Documents and files you upload for training
• YouTube video URLs you provide for knowledge extraction
• Usage metrics and analytics
• Device information and IP addresses

Payment Information

Payment processing is handled by Stripe. We do not store your credit card numbers or banking information on our servers. Stripe's privacy policy governs their handling of your payment data.

3. How We Use Your Information

• To provide and maintain our AI assistant and booking services
• To process your conversations with AI models
• To train your custom AI skills with uploaded documents
• To process payments and manage subscriptions
• To send transactional SMS/text messages including booking confirmations, appointment reminders, follow-up messages, and review requests
• To send service-related email communications
• To improve and optimize our platform
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. SMS/Text Messaging Privacy

This section specifically addresses how we handle your information in connection with our SMS/text messaging program: OpenClaw SMS Notifications.

Program Description

Transactional SMS notifications for business operations including appointment confirmations, appointment reminders, lead alerts, quote follow-ups, review requests, and business summary notifications.

What We Send

We send transactional SMS/text messages related to services you have requested or interactions you have initiated on our platform. These include:

• Booking confirmations and appointment details
• Appointment reminders and schedule changes
• Lead alerts and notifications
• Quote follow-up messages
• Review and feedback requests
• Business summary notifications
• Account verification codes (OTP)

Message Frequency

Message frequency varies based on business activity. Typical usage is 1-10 messages per week.

Message and Data Rates

Message and data rates may apply. Contact your wireless carrier for details.

Consent

By providing your phone number and completing a booking or registration on our platform, you expressly consent to receive SMS/text messages from us. Consent is not a condition of purchase. You may opt out at any time by texting STOP to any message. See Section 7 (Your Rights) for full opt-out details.

Opt-Out

To stop receiving messages, text STOP to any message. You will receive a one-time confirmation that you have been unsubscribed. No further messages will be sent unless you re-opt-in.

Customer Support

For help, text HELP to our number or email support@openbotassistant.com or call (516) 990-3918.

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Compatible Carriers

Service is available on all major US wireless carriers including AT&T, Verizon, T-Mobile, and most regional carriers.

No Sharing of SMS Data

We do not sell, rent, loan, trade, lease, or otherwise transfer your phone number or any SMS-related data to any third party for marketing or promotional purposes. Your phone number and messaging data are used solely for delivering the transactional messages described above and for maintaining our service.

SMS Service Provider

We use Twilio as our SMS delivery provider. Twilio processes your phone number and message content solely to deliver messages on our behalf. Twilio's privacy policy governs their handling of this data. We do not share your data with Twilio for any purpose other than message delivery.

5. Third-Party Services

We use the following third-party services to provide our platform:

• Supabase - Database and authentication services
• Anthropic (Claude) - AI language model processing
• OpenAI (GPT-4) - AI language model processing
• Google (Gemini) - AI language model processing
• Stripe - Payment processing
• Resend - Email delivery
• Twilio - SMS/text message delivery
• Vercel - Hosting and infrastructure

Each of these services has their own privacy policies governing their use of your data. We only share the minimum data necessary for each service to perform its function. None of these providers are authorized to use your data for their own marketing purposes.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time.

• Conversation data: Retained while your account is active
• Uploaded documents: Retained until you delete them or close your account
• Phone numbers and SMS logs: Retained while your account is active or until you opt out
• Usage logs: Retained for 90 days for analytics purposes
• Payment records: Retained as required by law (typically 7 years)

When you opt out of SMS messaging or request data deletion, we remove your phone number from our active messaging lists. Delivery logs may be retained for up to 90 days for compliance and troubleshooting purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access - Request a copy of your personal data
• Correction - Request correction of inaccurate data
• Deletion - Request deletion of your data
• Export - Request your data in a portable format
• Opt-out of SMS - Reply STOP to any text message to immediately unsubscribe from all SMS communications
• Opt-out of email - Use the unsubscribe link in any marketing email

SMS Opt-Out

To stop receiving messages, text STOP to any message. You will receive a one-time confirmation that you have been unsubscribed. No further messages will be sent unless you re-opt-in. Opting out of SMS does not affect your ability to use our platform or receive email communications.

SMS Help

For help, text HELP to our number or email support@openbotassistant.com or call (516) 990-3918.

8. Data Security

We implement industry-standard security measures to protect your data:

• AES-256 encryption for sensitive data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Isolated database environments per customer
• Secure API authentication for all third-party integrations

9. Children's Privacy

OpenClaw is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@openbotassistant.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by businesses
• The right to opt out of the sale of personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell your personal information. To exercise your CCPA rights, contact us at privacy@openbotassistant.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. For material changes, we may also notify you by email or through our platform. Continued use of the service after changes constitutes acceptance of the updated policy.